Frequently Asked Questions

FAQs

Q: How do I obtain a user ID and password?
A: To obtain a user ID and password for our site, you must be a member of the New Mexico Public Employees Retirement plan, Legislative Retirement plan, Judicial Retirement plan, Magistrate Retirement plan or Volunteer Firefighters Retirement plan. From the main page click on the "Open an Account" link located on the main menu running across the top of the page. From the login page click on the "Open a Member Account" link. On the account creation page you will choose a user ID and password. You will also be asked to provide information about yourself in order to verify your identity. If you are unable to provide information about yourself which matches PERA records you may call PERA user administrator at 1-800-342-3422 to obtain a user ID and password.
Q: I forgot my password
A: If you have forgotten you password click on the "Forgot My Password" link on the login page. You must provide your user ID, select your secret question and provide the correct answer. Your password will be emailed to you directly. If you are still unable to login with this password, you can call PERA user administrator at 1-800-342-3422. PERA will reset your web account password, and you will receive a new password by email.
Q: How can I be sure that the information I submit using the website is secure?
A: If you are using Internet Explorer, you will see a padlock icon on the right hand hand side of the status bar. This indicates the website you are currently visiting is secure. You could double-click on the padlock to view more information about the website security. If you are using Netscape Navigator you will see a padlock icon on the left-hand corner of the status bar. If the padlock icon is locked, the website you are visiting is secure. If the padlock is open the page you are currently in is not secure. You can double click on the padlock to view more security information about the website.
Q: What is PDF Format?
A: PDF format stands for Adobe ® Portable Document Format. This format is often used for web-based documents and can be read by

Downloading Adobe® Acrobat® Reader®.

Q: Why cant I open this form?
A: You probably need to download Adobe® Acrobat® Reader® , which will allow you to read PDF files. PDF format stands for Adobe&reg Portable Document Format. This format is often used for web-based documents and can be read by

Downloading Adobe® Acrobat® Reader®.