Enter your User ID and Password below.
Forgot User ID | Forgot Password
Please note that to protect your RIO Self Service account,
your password will expire after 120 days. If your password has expired, please click Forgot My
Password to reset it. If for some reason you experience any difficulty in resetting your password,
please contact the RIO help desk.
Are you a Member?
For members who would like to open an account. Click the link below to start work!
Open a Member Account
If you have questions, Contact PERA. We will be happy to help you!
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User ID
- This is a unique set of characters used for identification into the RIO system.
Examples for a user named John Smith would be "jsmith," or if the name is taken, "jsmith3."
Password
- This is another custom set of characters set by you the user, or in the case of a forgotten password, by the
computer system at PERA. A password is used to verify that the user ID entered belongs to you only.
Office Hours: Monday - Friday 8:00 a.m. to 5:00 p.m. excluding major holidays.
For questions concerning membership and retirement:
1(866) 678-0670 (Toll Free) or (505) 542-6220
Via email: pera-memberservices@state.nm.us
For questions concerning this RIO Self Service website, including your User ID and password (please include your full name as well as
the last four digits of your SSN and your birth date):
Inside of New Mexico: 1-505-542-6221
Outside New Mexico: 1-866-678-0690 (Toll Free)
Via email: PERA-RIOhelpdesk@state.nm.us
